Door to Door Water Testing

From time to time, the City of St. Thomas is made aware that homeowners have been approached and asked to provide water samples for analysis. In some cases, the person asking for the sample has indicated that they are “from the City of St. Thomas”. In most of these cases, the person asking for the sample is not a City of St. Thomas employee, but is representing a private company that sells home water treatment equipment. These companies use a variety of methods to convince homeowners to purchase expensive home water treatment systems.

The drinking water provided by the City of St. Thomas has been treated to surpass the quality standards set by the province of Ontario, and the results of our rigorous testing are available on our website. The City of St. Thomas advises that homeowners use discretion if presented with information indicating that their tap water requires additional treatment. Homeowners should also be cautious of salespersons that pressure them to sign contracts right away, or advise that the price being offered is only available for a limited time.

The Ontario Ministry of Consumer Services provides the following advice on their website: http://www.sse.gov.on.ca/mcs/en/Pages/Water_Purify_Testing.aspx

  • No door-to-door sales people are authorized to make a health-based test on your water.
  • Door-to-door water tests do not tell you about water safety.
  • Chemical trickery may make your water look brown, just because of natural mineral content.
  • If you have any concerns about water safety, contact your municipality or your local health unit.
  • If you believe you may have been misled by a door-to-door salesperson, learn more about your rights under the Consumer Protection Act.

Occasionally, City of St. Thomas staff will contact homeowners regarding water quality issues. In all cases, our staff will have identification to verify that they are City employees – and on no occasion will City staff attempt to sell any product.

If you have any questions regarding St. Thomas’s drinking water, feel free to contact us at 519-661-4739.

Door to Door Water Testing

From time to time, the City of St. Thomas is made aware that homeowners have been approached and asked to provide water samples for analysis. In some cases, the person asking for the sample has indicated that they are “from the City of St. Thomas”. In most of these cases, the person asking for the sample is not a City of St. Thomas employee, but is representing a private company that sells home water treatment equipment. These companies use a variety of methods to convince homeowners to purchase expensive home water treatment systems.

The drinking water provided by the City of St. Thomas has been treated to surpass the quality standards set by the province of Ontario, and the results of our rigorous testing are available on our website. The City of St. Thomas advises that homeowners use discretion if presented with information indicating that their tap water requires additional treatment. Homeowners should also be cautious of salespersons that pressure them to sign contracts right away, or advise that the price being offered is only available for a limited time.

The Ontario Ministry of Consumer Services provides the following advice on their website: http://www.sse.gov.on.ca/mcs/en/Pages/Water_Purify_Testing.aspx

No door-to-door sales people are authorized to make a health-based test on your water.
Door-to-door water tests do not tell you about water safety.
Chemical trickery may make your water look brown, just because of natural mineral content.
If you have any concerns about water safety, contact your municipality or your local health unit.
If you believe you may have been misled by a door-to-door salesperson, learn more about your rights under the Consumer Protection Act.

Occasionally, City of St. Thomas staff will contact homeowners regarding water quality issues. In all cases, our staff will have identification to verify that they are City employees – and on no occasion will City staff attempt to sell any product.

If you have any questions regarding St. Thomas’s drinking water, feel free to contact us at 519-661-4739.

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  1. I believe only the city employees should conduct thet testing and not people from a water company. They know better than any other person.