St. Thomas Elgin General Hospital Comments on CBC’s The Fifth Estate and new Rate My Hospital Resource

On April 10th, CBC launched a new resource called Rate My Hospital, and The Fifth Estate airs a program covering this on Friday, April 12 at 9 PM. (CBC TV). CBC’s The Fifth Estate host Mark Kelley, and CBC film crew visited St. Thomas Elgin General Hospital (STEGH) in March because they had heard of STEGH’s success with ER wait times. STEGH expects to be featured for at least a few minutes on The Fifth Estate program Friday evening.

The CBC has been working for some time on their “Vital Signs” project intended to inform Canadians about the quality and safety of their Hospitals. “We believe this new project is worthy of hospital support and that over time the accuracy and reliability of this information source will improve,” says STEGH President and CEO Paul Collins. 0“Eventually, it will provide Canadians with another lens through which to see and evaluate their healthcare system.”

One component of the project is the Rate My Hospital survey.

“We are disappointed by our rating of C,” says Collins. “We will examine the data CBC has used to confirm their findings, and then, as always look for every opportunity to learn and make improvements.”

Other indicators and patient satisfaction measures suggest that STEGH performs at a much higher level.

STEGH is ranked #1 in emergency wait times. Recently, STEGH was awarded “Exemplary Standing” by Accreditation Canada, a national agency that evaluates hospitals across Canada and elsewhere around the globe. This evaluation was conducted over four days by an on-site, four person accreditation team. They reviewed STEGH’s data, followed patient journey’s through the hospital, directly observed care, spoke with members of staff and Board, and evaluated STEGH against nationally and internationally recognized standards.

“We encourage our patients to take a moment and rate our hospital on the CBC website in the section provided for that purpose,” says Cathy Fox, STEGH Communications and Public Relations Specialist. “If our patients have any concern about their care at STEGH we also invite them to contact us so that we can address their issue directly.”

Email STEGH at or call 519-631-2030 Ext 2191.

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