STEGH’s Transforming Care Success Captures International Attention

St. Thomas, ON – As part of a knowledge exchange initiative, an Australian health leader will be attending a site visit at St. Thomas Elgin General Hospital (STEGH) June 4-6 to learn more about STEGH’s Transforming Care journey and its demonstrated success in improving the patient care experience.

Angie Dobbrick, Manager of Performance Planning and Accountability at the Royal Brisbane and Women’s Hospital (RBWH), will be touring various departments and meeting with a number of STEGH’s continuous improvement project teams throughout the week.

STEGH’s Transforming Care journey started in August 2011 using the lean approach, which is about working to design, improve, and deliver care as seen through the patient’s eyes.

STEGH President and CEO Paul Collins explains “Our Transforming Care journey has been focused on re-thinking patient flow throughout the hospital and making significant changes, like those that have resulted in STEGH ranking as the #1 hospital in Ontario for emergency wait times.”

“While we always continue to look for ways to improve, we are proud to share some of the successes that benefit our patients and our community with both local and global healthcare providers,” says Dr. Nancy Whitmore, Vice President and Chief of Staff, St Thomas Elgin General Hospital.

Ms. Dobbrick has been the Executive sponsor of the Clinical Service Redesign Team which has undertaken RBWH’s TEMPO (timely, efficient, multidisciplinary patient outcomes) program aimed at improving patient care and outcomes. The work that this team has been responsible for has netted a number of system performance improvements including improved patient flow through ED, reduced length of stay, and improved patient satisfaction.

STEGH will not only be sharing their expertise, but will gain knowledge about RBWH’s TEMPO program, the Australian health system, and their challenges and achievements. RBWH is a 929-bed quaternary and tertiary referral teaching hospital located in Brisbane, Australia. It is a key
provider of health care services for Queensland Health and provides high-quality care over a comprehensive range of specialties including medicine, surgery, orthopaedics, obstetrics, gynaecology, neonatal intensive care, and trauma services. It is the largest tertiary referral hospital in Queensland, providing state-of-the-art medical care and the best possible outcomes to more than one tenth of all patient services to Queensland, as well as serving patients from northern New South Wales and the Pacific Rim. RBWH participates in world-leading research and education in pursuit of excellence in specialized care.

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