Just had a pre-recorded message claiming that I had to connect to a live person so I could get a better rate on my credit cards. The recording didn’t mention what financial institution was calling which was the first hint that this wasn’t on the up and up. I am sure that if I had pressed the button to be connected to a live person I would have had to give personal information and probably been asked for my credit card details.
This is very similar to emails that are sent claiming the same thing, you have to give them your credit card details in order to keep your account open/avoid being hacked (irony in full play)/get better interest rating. Below are some catch phrases that are commonly used either by phone or email.
- E-mail Money Transfer Alert: Please verify this payment information below…
- It has come to our attention that your online banking profile needs to be updated as part of our continuous efforts to protect your account and reduce instances of fraud…
- Dear Online Account Holder, Access To Your Account Is Currently Unavailable…
- Important Service Announcement from…, You have 1 unread Security Message!
- We regret to inform you that we had to lock your bank account access. Call (telephone number) to restore your bank account.
If you receive an email from anyone claiming to be able to help you with your credit card or bank account, simply hang up, and then call your local branch of your bank. They will be able tell you if it was a legitimate call or not. Chances are if the caller doesn’t use a name of a financial institute, they are scamming you. They don’t use a name because they don’t know who you bank with.
Here is a link to an RCMP page that deals with the online version of these calls