How To Call Telus When Phone Is Cut Off (2023)

Whether it’s because of overdue bills or a technical glitch, having your phone service cut off can be a major inconvenience. In this article, we’ll be discussing the various ways you can contact Telus if your phone service is cut off.

How To Call Telus When Phone Is Cut Off (1)

Remember, always stay calm and composed. The situation may be frustrating, but keeping a clear head will help you resolve the issue faster. So, let’s dive in.

TL;DR: If your Telus phone service gets cut off, don’t worry. You can reach Telus by using another phone or via the internet. The main steps involve identifying an alternative communication mode, preparing your account information, and reaching out to Telus through their support channels.

Scroll down to get a detailed answer

Table of Contents

Finding an Alternative Communication Mode

Your first priority should be to find another means of reaching out to Telus. Here are some suggestions:

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  • Borrow a phone: Ask a friend, family member, or neighbor if you can use their phone to make a quick call.
  • Use a landline: If you have access to a landline, use it to contact Telus.
  • Online platforms: Telus has online platforms that you can use to contact them. This includes social media platforms like Facebook, Twitter, and their official website.
  • Public phone: If all else fails, find a public phone. It might be a bit old-fashioned, but it’s a reliable fallback.

Note: Remember to thank the person who lent you their phone and maybe return the favor in the future.

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Preparing Your Account Information

Before you contact Telus, make sure you have all your account information ready. This includes your:

  • Account number
  • Last payment details
  • Name as it appears on the account

This information will help Telus identify your account quickly and accurately, reducing the time it takes to address your issue.

Reaching Out to Telus

Once you have an alternative communication mode and your account details, you’re ready to contact Telus. Here are the methods available:

  • Phone: Dial the Telus customer service number at 1-866-558-2273. Follow the prompts until you can speak with a representative.
  • Online chat: Go to the Telus website and use their online chat feature. It’s available 24/7 and can be a good option if you don’t have phone access.
  • Social media: You can send a direct message to Telus on their social media pages. Just keep in mind that response times may be slower compared to phone calls or online chat.

When you finally get through, explain your situation clearly and calmly. If you’ve missed any payments, ask about payment plans or extensions. If your line was cut off due to a technical issue, they’ll probably need to send a technician.

Note: While interacting with Telus representatives, remember to be patient and polite. They are there to help you, and a positive attitude will make the process much smoother.

Understanding the Resolution Process

Once you’ve spoken with a Telus representative, you may have to wait for a resolution. Here’s what you should expect:

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  • Payment issues: If your phone was cut off due to missed payments, you’ll need to settle the amount due. Telus may offer payment plans or extensions.
  • Technical issues: If there’s a technical issue, Telus will schedule a technician visit. The timeline will depend on the severity of the issue and the technician’s schedule.

Note: Keep all your correspondence with Telus until the issue is fully resolved. This includes emails, chat transcripts, and the names of any representatives you spoke with.

Finding an Alternative Communication Mode: More Options

While we’ve covered a few alternative ways to contact Telus, there are a few more options you might consider:

  • Public Internet access: If you’re unable to borrow a phone or access a landline, public internet access can be an ideal solution. Many local libraries offer free computer and internet usage, which you can use to connect with Telus online.
  • Virtual phones: You can use VoIP services like Skype, Google Voice, or Zoom to make calls using the internet. This option requires a stable internet connection.

Note: VoIP services usually have free versions, but calling a telephone number may require a paid subscription or credits. Always check the terms and conditions.

Preparing Your Account Information: Extra Details

Besides your basic account information, having more details can expedite the process. This may include:

  • Billing history: Knowing your billing history can help in discussions, particularly if you’re disputing a charge that led to the service cut-off.
  • Troubleshooting attempts: If your service was cut off due to technical reasons, having a list of anything you tried before reaching out can help avoid repeating steps and save time.
  • Contact info: Ensure your contact information is up to date, so Telus can reach out to you with updates or further questions.

Note: Keep this information secure and confidential to protect your privacy.

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Reaching Out to Telus: Best Practices

Reaching out to customer service can sometimes be a challenging experience, but here are some best practices that can help:

  • Persistence: If you can’t reach Telus via one method, try another. And if you can’t get a satisfactory response, politely ask to speak with a supervisor or manager.
  • Documentation: Keep a record of all your interactions with Telus, including dates, times, and the names of the representatives you spoke with. This could be crucial if there are disagreements or if you need to escalate your case.
  • Negotiation: If your service was cut off due to overdue payments, don’t hesitate to negotiate. Telus may be willing to work out a payment plan or even waive late fees in some cases.

Note: Each case will be different, and outcomes will vary depending on numerous factors.

Understanding the Resolution Process: Patience Is Key

While we all wish for a quick resolution, sometimes it can take time:

  • Appointment scheduling: If a technician needs to visit your home to resolve a technical issue, remember that appointment slots can fill up quickly. Be prepared to be flexible with your schedule.
  • Follow-ups: Stay proactive. If you’re promised a callback or an update, make sure you get it. If not, don’t hesitate to follow up.
  • Know your rights: As a customer, you have rights. If you feel like you’re not getting the support you need, consider escalating your complaint. In Canada, you can escalate telecom complaints to the Commission for Complaints for Telecom-Television Services (CCTS).

Note: The escalation process can be time-consuming and may not always result in your desired outcome. It’s often best to try and work things out directly with Telus first.


Getting cut off from your Telus phone service can be a stressful experience, but it’s not insurmountable. By identifying an alternative communication mode, preparing your account information, and reaching out to Telus through their support channels, you can get back on track. Patience, preparation, and clear communication are key.


What do I do if my Telus phone is cut off?

Find an alternative communication mode, prepare your account information, and contact Telus through their customer service channels.

How do I contact Telus if my phone is cut off?

You can contact Telus by borrowing a phone, using a landline, reaching out on social media, or through their online chat feature.

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What information do I need to provide when contacting Telus?

You need to provide your account number, last payment details, and the name as it appears on the account.

How long does it take to resolve the issue?

The resolution time depends on the reason for the cutoff. For payment issues, it could be resolved immediately upon payment. Technical issues may require a technician visit and take more time.

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How do I talk to a real person at TELUS? ›

  1. For TELUS wireless products and services. Phone: 1-866-558-2273. From mobile handset: Dial *611. ...
  2. For TELUS and Koodo stores. Mail: ...
  3. For TELUS Employer Solutions. Phone: 1-855-699-0573. ...
  4. For TELUS Health & Payment Solutions. Phone: 1-888-709-8759. ...
  5. For our other products and services: Phone: 310-2255 (use your local area code)

Does TELUS have 24 7 support? ›

TELUS Assist is our 24/7 virtual assistant that answers your questions instantly. If you still need help, TELUS Assist will direct you to a live agent.

Why can't i call out TELUS? ›

In this case, resetting the network connection or restarting the device may help to re-establish a connection. Depending on your location, there may be areas where the wireless signal strength is too weak to make a call, send a text or browse the internet. Sometimes moving outdoors or to a different location may help.

Who is 1-866-558-2273? ›

TELUS - Burnaby | 5th Floor - 3777 Kingsway Burnaby, BC V5H 3Z7. 1-866-558-2273.

What is Telus * 611? ›

By Canadian convention, a * prefix denotes an airtime-free or toll-free number. 611 or *611 (TELUS Mobility Client Care): FREE. #123 ( TELUS Pay & Talk Automated Assistant): FREE. * 22803 ( TELUS Over the Air Provisioning): FREE. * 8378 ( TELUS Test Call): FREE.

Who calls from 888 811 2323? ›

Yes, it's a valid Telus number. Yes, there are scammers that spoof the caller ID data to show that number to try trick people into giving them information. The +1 at the beginning is an easy way to spot it as a scam.

What is TELUS * 69? ›

*69 to hear the last number that called you. *66 to monitor a busy line.

What is the emergency number for TELUS? ›

If you prefer, you can contact us at 1-855-255-8828 to provide your location and emergency contact information.

How do I report a problem with TELUS? ›

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at 1-866-558-2273.

Why can't I call out with my phone? ›

Check your phone settings to ensure that the Airplane mode, Do Not Disturb or Call blocking mode is not enabled. 3. Restart your phone: If your phone hasn't been restarted recently, it might be time to give it a fresh start. Rebooting the phone can often fix minor glitches that may be causing the problem.

Why can I not dial out? ›

A few immediate reasons behind your Android phone not making or receiving calls could include low or no network coverage, an active Do Not Disturb (DND) feature, blocked phone numbers, and a malware issue. Also, there are cases when a smartphone behaves inadvertently after installing or uninstalling certain apps.

Who is calling from 800-275-2273? ›

If you have additional questions, or if you've been a victim of a scam involving Apple Gift Cards, App Store & iTunes Gift Cards or Apple Store Gift Cards, you can call Apple at 800-275-2273 (U.S.) and say "gift cards" when prompted, or contact Apple Support online.

Is 800-275-2273 legit? ›

If you receive a call that appears as AppleCare on your caller ID, hang up & block the call. Here's how it works: You get a call, either on a landline or cell phone, from 800-275-2273, which is a valid Apple Tech Support number. But it's being used to disguise where the call is really initiated.

Is 866 558 2273 a Telus number? ›

I got a call from +1 (866) 558-2273 which is Telus Business Mobility Support. The guy offered a brand new iPhone 14 Pro Max with 25GB of data 2 years plan for $60 a month. I confirmed that I would be interested. Unfortunately, I gave my full name, address, date of birth, driver's license number and expiry date.

How to talk on the phone as a customer service representative? ›

Whenever you're handling clients over the phone, remain positive and do all that you can to satisfy them. Empathize with them when necessary and be personable. Customers will certainly recognize when they're being treated with courteousness, care, and consideration, which will translate to repeat business.

How do I connect to Telus? ›

Learn how to log into and connect to your Wi-Fi network.
  1. Tap Settings to view a list of configurable items.
  2. Locate Wi-Fi and tap on it to view its status.
  3. Toggle the Wi-Fi button to On. ...
  4. Tap the Wi-Fi network name associated with your TELUS modem. ...
  5. Enter your Wi-Fi password when prompted.

Does Telus have a customer loyalty program? ›

TELUS Rewards is available to customers who have 2 or more eligible TELUS products and/or services in British Columbia or Alberta. Simply use your My TELUS login credentials to sign into your TELUS Rewards account. You'll be able to browse the catalogue, check your points balance and redeem for rewards you would like.

What is Telus Online Security customer service number? ›

If you are in need of immediate assistance or have a general inquiry, please contact our Customer Support team at *611 on your TELUS mobile phone or call us at 1-866-558-2273.


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